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Subscribe Pro Email template types are broken into two categories:

  • Customer Facing Templates
  • Administrative Templates

Customer Facing Email Templates

Customer facing email message templates are sent to your customers.

New Subscription Created (code: default_subscription_created)


When is it sent: New Subscription Created Emails are sent when your customers create a new subscription in your Magento Store.

Sent To: New Subscription Created Emails are sent to your customers.

The following variables are used within the new subscription template (see email template variables defined):

Email Variables Included:

 

 

Subscription Updated (code: default_subscription_updated)


When is it sentSubscription Updated Emails are sent when your customers make changes to an existing subscription they placed in your Magento Store. It could be a change to product quantity or shipping frequency. 

Sent To: Subscription Updated Emails are sent to your customers.

The following variables are used within the updated subscription template (see email template variables defined):

Email Variables Included:


Subscription Cancelled (code: default_subscription_cancelled)


When is it sentSubscription Cancelled Emails are sent when your customers cancel an existing subscription they placed in your Magento Store. 

Sent To: Subscription Cancelled Emails are sent to your customers.

The following variables are used within the updated subscription template (see email template variables defined):

Email Variables Included:



Subscription Order Failed (template code: default_subscription_order_failed)


When is it sentSubscription Order Failed Emails are sent when your customers when existing subscription order they placed fails to go through. This is typically related to credit card details needing to be updated. 

Sent To: Subscription Order Failed Emails are sent to your customers.

The following variables are used within the subscription order failed template (see email template variables defined):

Email Variables Included:


Upcoming Subscription Order (template code: default_upcoming_subscription_order)


When is it sentUpcoming Subscription Order Emails are sent when your customers have subscription orders coming up within a defined period of time. This is email is basically a heads up, letting them know their order is going to ship in the near future. 

Sent To: Upcoming Subscription Order Emails are sent to your customers.

The following variables are used within the upcoming subscription order template (see email template variables defined): 

Email Variables Included:



Admin Email Templates

Admin email message templates are sent to your store administrator(s):
 

Admin Order Failed (code: default_admin_failed_orders)


When is it sentAdmin Order Failed Emails are sent to your administrators, providing a report (list) of recent subscription orders that failed to go through for your customers. This list includes the Subscription ID and the error Message with a link to view the subscription. 

Sent To: Subscription Order Failed Emails are sent to your store administrator(s).

The following variables are used within the subscription order failed template (see email template variables defined):

Email Variables Included:

 

Admin Orders Processed (code: default_admin_orders_processed)


When is it sentAdmin Orders Processed Emails are sent to your administrators, providing a count of recent subscription orders that were successfully processed and a count of orders that failed to go through for your customers. 

Sent To: Admin Orders Processed Emails are sent to your store administrator(s).

The following variables are used within the admin orders processed template (see email template variables defined):

Email Variables Included:

 

 

 
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