Page tree
Skip to end of metadata
Go to start of metadata

Subscribe Pro has the ability to send an Upcoming Subscription Order email to your customers, notifying them that their next order will ship soon.  There are a number of configuration settings which control the scheduling of this email.  To ensure the Upcoming Order transactional email is scheduled for your customer subscriptions, check the following configuration settings:

  1. Ensure that Subscription Order Generation is Enabled.  Under System > Configuration > Subscription Settings, check the Enable Daily Subscription Order Generation checkbox.


  2. Ensure that Upcoming Subscription Order transactional email is NOT Disabled.  Under System > Configuration > Email Settings, uncheck the Disable Email: upcoming_subscription_order checkbox.


  3. Set the number of days ahead of the upcoming order date which the email notification should be sent to your customer.  Under System > Configuration > Email Settings, set the Send Email n Days Ahead of Order setting.  The default value is 2 days ahead.


  4. Set the time of day for sending Upcoming Order emails.  Under System > Configuration > Email Settings, set the Send Email At time setting to the correct time of day.  NOTE: This setting is set in UTC time.



Adaptavist ThemeBuilder EngineAtlassian Confluence