Managing Merchant App Users

This page explains the full lifecycle of a Merchant App user on your Subscribe Pro account: adding a user, getting them logged in for the first time, resetting passwords, and removing users who no longer need access.

Adding a New User

To add a user, go to Account Settings > Users and click Add User. Enter the user's name and email address and choose their role, then save.

A new user cannot log in yet

Creating a user does not set a password or send an email. You must send the new user a password reset email (next section) before they can log in.

Getting a New User Logged In

  1. In Account Settings > Users, select the new user in the list and click Reset Password.
  2. The user will receive an email containing a one-time recovery code.
  3. The user visits the Subscribe Pro login site, enters the code on the account recovery page, and is prompted to set their password.
  4. After setting a password, the user can log in normally with their email address and new password.

Recovery codes expire

Each recovery code is valid for 10 minutes. If the code expires before the user completes the process, simply click Reset Password again to send a fresh code.

Resetting a User's Password

At any time, you can reset passwords for one or more users: select them in the user list under Account Settings > Users and click Reset Password (or Reset Passwords for multiple users). Each selected user receives a recovery email and follows the same steps as a new user to set a new password.

Self-Service Account Recovery

Users can also reset their own password without administrator help:

  1. Visit https://auth.subscribepro.com/recovery.
  2. Enter the email address associated with the Merchant App user.
  3. Enter the recovery code from the email and set a new password.

This is the recommended path for a user who has forgotten their password. Note that changing a password signs the user out of any other active sessions.

Two-Factor Authentication

After logging in, users can enable two-factor authentication (an authenticator app, plus backup codes) from the account security page on the Subscribe Pro login site. We recommend all users enable two-factor authentication.

Deleting a User

To remove a user, select them in Account Settings > Users and delete them. Deleting a user immediately removes their access to your account in the Merchant App. Account Owners cannot be deleted.

Re-creating a user with the same email address

If you later create a new user with the same email address, the previous login credentials for that email (password and any two-factor devices) will still apply. If the email mailbox has changed hands, send a password reset to the re-created user right away so its new owner can set their own password.