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Merchant User's Guide
OverviewIntroduction To Subscribe ProEnvironmentsThe Merchant App
Ordering and Automation
OverviewAutomatic OrderingManual OrderingSubscription ExpirationThe Subscription Discount
Transactional Emails
OverviewCustomizing Email TemplatesTemplate Format DocsScheduling Upcoming Order Emails
Configuration
Shipping for Recurring OrdersMulti-Store SetupRecurring ECI and Stored CredentialsBilling Address OptionsProduct SetupUser-Defined FieldsManaging Environments
Subscribe Pro Payments
OverviewPayment Provider IntegrationsAdvanced FeaturesSubscribe Pro Vault
Testing
Full Life Cycle TestPayments TestingTroubleshooting
Other Documentation
Learn About Our Magento 2 IntegrationOur REST API DocsSubscribe Pro Hosted WidgetsView Our Release Notes
  • Merchant User's Guide
  • eCommerce Platform Integrations
  • Technical Developer Docs

General Troubleshooting of Subscription Issues

  • Subscriptions not consolidating into a single order
  • All Subscriptions Fail When One Subscription Has an Issue
  • Restarting Failed Orders
  • Diagnosing Transaction Errors

Merchant User's Guide

  • Overview
  • Introduction To Subscribe Pro
  • Environments
  • The Merchant App
    • Creating a Customer
    • Managing a Customer's Address
    • Managing a Customer's Payment Methods
    • Creating a Subscription
    • Mass Edit Subscriptions
    • View Recent Orders
    • Accessing Reporting

Ordering and Automation

  • Overview
  • Automatic Ordering
    • Basic Scheduling
    • Advanced Scheduling
    • Subscription Grouping and Partial Orders
    • Subscription Fulfillment Threshold
  • Manual Ordering
    • Retrying Orders
    • Off-Cycle Ordering
  • Subscription Expiration
  • The Subscription Discount

Transactional Emails

  • Overview
  • Customizing Email Templates
    • Getting Started
    • How To Add Your Logo
  • Template Format Docs
    • Template Types
    • Template Variables
  • Scheduling Upcoming Order Emails

Configuration

  • Shipping for Recurring Orders
    • Shipping Handling Modes
  • Multi-Store Setup
  • Recurring ECI and Stored Credentials
  • Billing Address Options
  • Product Setup
    • Discontinuing Products
  • User-Defined Fields
    • Using UDFs in the Merchant App
    • User-Defined Field Definitions
    • Mapping UDFs to Order Fields
    • User-Defined Field Example Scenario
  • Managing Environments

Subscribe Pro Payments

  • Overview
  • Payment Provider Integrations
    • Native Integrations
    • External Integrations
  • Advanced Features
    • 3D Secure 2.0 (3DS2)
    • Account Updater (AU)
    • Gateway Tokenization
    • Payment Orchestration
    • Stored Credentials
  • Subscribe Pro Vault
    • Data Migration

Testing

  • Full Life Cycle Test
  • Payments Testing
    • Test Credit Cards
    • 3DS2 Test Credit Cards
    • Test Transaction Delay
    • Legacy Spreedly Test Credit Cards
  • Troubleshooting
    • Subscriptions Grouping Issues
    • All Subscriptions Fail When One Fails
    • Restarting Failed Subscriptions

Other Documentation

  • Learn About Our Magento 2 Integration
  • Our REST API Docs
  • Subscribe Pro Hosted Widgets
  • View Our Release Notes